Direct mail services
When your audience is a mailing list, not individual orders: data, printing, presort and delivery to USPS.
Direct mail servicesPick & pack fulfillment
Pick and pack fulfillment in Staten Island
JMS Print & Mail picks, packs and ships orders for businesses that send products to individual customers, with inserts, personalized messages and stock monitoring.
Pick and pack, defined
What pick and pack means
Fulfillment is the work between an order arriving and a package reaching the customer. Pick and pack is the hands-on part: someone picks the items on the order, packs them into a box or envelope, and the package is shipped.
One wrong item or a missing insert turns into a customer complaint, so every order is inspected.
When the destination is a list of addresses rather than individual orders, that is direct mail. How direct mail works explains the steps.
Order stepsHow one order moves
- Order in
- The order arrives. Real-time stock monitoring helps prevent stockouts.
- Pick
- Someone picks the items on the order.
- Pack
- They are packed with any insert, personalized message or unique packaging you asked for.
- Inspect
- The order goes through a quality inspection.
- Ship
- The package goes out with a carrier partner, the delivery company that carries it to the customer.
What we handle
What our pick and pack services cover
- Order handling from receipt to delivery, aimed at accurate deliveries
- Inventory management: real-time stock monitoring helps prevent stockouts (running out of an item)
- Personalization: personalized messages, promotional inserts or unique packaging
- Quality inspection of every order, from a single item to a complex kit
- Shipping with carrier partners
- Updates and support: our team provides updates and works through issues with you
We handle orders for businesses across the United States, from our base in Staten Island, NY. See areas we serve.
What a kit is
A kit is several items packed together as one order, such as a product with a printed insert and a personalized note.
Kits and inserts
What can go in the package
A package can carry more than the product. Because we also do the printing and the direct mail, the inserts can be printed by the same shop that packs the order.
The product
What the customer ordered: one item or a kit.
A promotional insert
A flyer or brochure, printed in-house and packed with the order.
A personalized message
A note written for the person receiving the order.
Packaging and labels
Unique packaging for the order, plus labels or stickers from our printing services.
Want the same flyer or card mailed to a list as well? Ask us to plan both together. See our direct mail services for the mailing and printing & design for the inserts themselves.
Fulfillment checklist
What we need to set up fulfillment
- Your product list and the quantities you expect to move
- Your order flow: how orders reach us and where each one ships
- What goes in each package: inserts, personalized messages and packaging
- Artwork for inserts or labels, as a print-ready PDF (finished and sized for the piece), or a brief if you want our team to design it
- Your target dates for each shipment
Not sure how to describe your order flow? Tell us in your own words what you sell, how orders come in and what the customer should receive. We will ask the follow-up questions.
Mailing something as well? You will also need an address list, or a description of who you want to reach. See our data management and mailing lists page.
Related services
What pairs with fulfillment
Printing & design
Inserts, flyers, labels and stickers, designed and printed in-house to go in your packages.
Printing & designMail tracking
If part of your project goes by mail, ask about our live tracking system, which lets you monitor from a dashboard when mail reaches your customers' homes. We confirm tracking for each project.
Mail trackingOrders and inserts
Pick and pack questions
Who is pick and pack fulfillment for?
It suits a business that sends products or kits to individual customers and would rather not pack and ship them itself. Our fulfillment services are scalable, so they fit startups and enterprises alike. On the quote request form, describe your products and the number of orders you expect, and we will explain how it would work.
Can you add inserts or personalized notes?
Yes. Orders can include personalized messages, promotional inserts or unique packaging. Send us the text and artwork, or ask our graphic design team to create them through printing & design. Tell us which orders get which insert, and we will confirm how it will be handled.
Can fulfillment be combined with a mailing?
Yes. Pick and pack fills individual orders, while a mailing sends one printed piece to a list of addresses. The two can be planned together, since we handle the printing, the mailing and the fulfillment ourselves. Mailings go through our direct mail services. Tell us in your quote request which pieces go where, and we will confirm how each will be handled.
Tell us what you ship and what goes in the box
Say how orders reach you and what each package should hold, and we will reply with a quote. Phone hours are Monday to Friday, 9 am to 5 pm.